Privacy Policy & Terms of Use

Privacy Policy

Last updated: July 2026

Who We Are

Building and Estate Services Ltd ("BAES UK", "we", "us" or "our") is registered in England and Wales. Our registered address is available on request. We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Data We Collect

• Contact details (name, email address, telephone number, company name) when you submit an enquiry or download a resource
• Usage data collected via cookies and analytics (see Cookie Policy below)
• ROI calculator inputs — these are used solely to generate your results email and are not stored

How We Use Your Data

• To respond to your enquiry and provide the service you have requested
• To send you information about our services where you have given consent
• To improve our website and understand how visitors use it

Lawful Basis

We process your data on the basis of your consent (for marketing), legitimate interests (for responding to enquiries), and contractual necessity (where we are providing a service to you).

Data Retention

We retain contact records in our CRM for up to 3 years from last contact, or until you ask us to delete them.

Your Rights

Under UK GDPR you have the right to access, correct, delete or restrict the processing of your personal data, and to object to processing or request portability. To exercise any of these rights, please contact us at info@baesuk.com.

Third Parties

We use Brevo (formerly Sendinblue) to manage contact records and send transactional emails. Your data is processed in accordance with their privacy policy. We do not sell personal data to third parties.

Cookie Policy

We use a small number of cookies to make our website work and to understand how it is used.

Essential Cookies

These are required for the website to function and cannot be switched off. They do not collect personal data.

Analytics Cookies

We may use privacy-respecting analytics to understand visitor behaviour. No personally identifiable data is stored or shared.

Terms of Use

Intellectual Property

All content on this website, including text, images and design, is the property of Building and Estate Services Ltd or its licensors. Reproduction without written permission is prohibited.

Accuracy

We make every effort to keep information accurate and up to date. However, we make no warranty as to the accuracy, completeness or suitability of the information on this site for any particular purpose.

Links to Other Websites

Our site may contain links to external websites. We are not responsible for the content or privacy practices of those sites.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Contact

For any queries relating to this policy, please contact us at info@baesuk.com or call 01903 650120.